Upping Your Customer Service Game

dotloop

dotloop

February 19, 2018 | comments

3 Trends Shaping the Real Estate Landscape

In a world where drones may be soon delivering packages, customer agents are manning phones 24/7 and virtual assistants hold the answers to just about any question you throw at them, you can’t afford to deliver anything less than stellar customer service to your clients.

Consider these 3 top trends as identified by Forbes Contributor and Customer Experience Futurist Blake Morgan, all of which will have a direct impact on the way real estate transactions are getting done in the future.

 

Trend 1: 24/7 Customer Service

 
If you’re still downloading, uploading and driving documents for signatures, chances are you’re losing business to that tech-savvy brokerage across town. Why? Because our competitive market demands that you act with agility and speed. How often have your agents lost a deal to multiple bidders who were faster on the draw?

Pro Tip: Dotloop, the industry’s only complete real estate transaction management solution, lets you seamlessly integrate all parties – agents, sellers and buyers, admins and brokers — all on one interactive platform. So you can capture e-signatures, share docs, edit and store faster while delighting customers with superior service.

 

Trend 2: Mobile Messaging

 
If you’re only using that smartphone for texting and taking calls, you may not be getting the full message of this valuable real estate tool. Consider that nearly 3 out 4 of real estate buyers use a mobile, tablet or app in their home search.*

Pro Tip: Transact whenever, wherever needed — on the road, having coffee or at a home showing — with dotloop’s mobile-first technology. Need a client to sign docs? Simply hand your phone over and let them sign via our fully functional app. Don’t have the dotloop App? Download it for iOS or Android today!

dotloop's digital signing experience

 

Trend 3: Integrated CRMs

 
Morgan predicts that customer service centers will have access to their CRMs (Customer Relationship Management) from every channel. If your real estate brokerage is still using software interfaces that aren’t “talking” to each other, you’re missing a great opportunity to work more efficiently.

Pro Tip: Dotloop delivers seamless integration with your CRM, lead gen and accounting software, like Premier Agent, BoomTown, Commissions Inc., and Real Geeks. This lets you toggle effortlessly between your interfaces and avoid having to constantly reload your customer and listing data. With 35+ integrations, you can seamlessly connect your favorite platforms with dotloop to further streamline transactions.

dotloop's integration with Real Geeks

In today’s competitive real estate environment, it’s not enough to simply give great face-to-face personal service. Having the right technology to enhance your people skills will win the future of business.

*NAR Home Buyer and Seller Generational Trends Report 2017 & 2016 Profile of Home Buyers and Sellers

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