President & CEO
Streamlining Back-Office Operations
This week, we sat down with Craig Beggins, owner and broker of CENTURY 21 Beggins Enterprises, and Angelique Beggins, one of the company’s team leaders and who was responsible for a successful launch of the dotloop platform. We spoke with them about all things real estate – from how they got started in the business to the ways they are leveraging dotloop to improve their processes.
1. How did you get your start in real estate?
We were both raised in family real estate businesses! Craig’s dad brought the CENTURY 21® brand to Florida in the 1970s. He sold it in 1983 and became a real estate developer. Then Craig got involved in the family real estate company. He got his broker license and his father gave him half the real estate company and said “run it.” The next year, they bought another CENTURY 21 franchise. That was 26 years ago.
2. How does your firm leverage dotloop?
Dotloop has streamlined our whole back-office operation. Now we can communicate directly with our affiliated agents, our clients and our title agents – and everyone has access to the same file so it’s very convenient for all of us to work together cohesively. It’s so much easier than the way we were doing things before. We have one file set up instead of our back-office setting up a file, our affiliated agents setting up a separate file, our clients having paperwork, etc. Wow, dotloop is life-changing! I’m not kidding. From the back-office standpoint, we’re loving it!
3. How did you launch dotloop?
We took our time – it actually took us four months to launch dotloop to our affiliated agents. Being cautious and analytical, my team and I all wanted a clear understanding of the product before we rolled it out. We wanted our affiliated agents to be able to come to us so we could help them through the process. We didn’t want a rocky start for them. And that’s exactly what we did.
We also brought all our existing inventory into dotloop. We basically built the platform from the bottom up. That way, when affiliated agents started using the platform, they could easily find their active listing and pending contract files because these were already set up and loaded in dotloop for them. Everything was already right there in front of them, making the process much more manageable for everyone. We also used that approach to provide affiliated agents with an example of how we wanted to structure and organize the files. We think this approach worked well because nearly all of our affiliated agents are embracing dotloop. They’re loving the convenience and ease of the platform, especially the mobile app!
4. What do you find to be most useful about having your affiliated agents use dotloop to manage transactions?
A. We’re all about streamlining. Anything we can do to streamline a process makes us that much more efficient. It’s also neat to see some of these new platform integrations with dotloop – we are getting up to speed and plan to use several of them.
B. Dotloop helps us collaborate. We have so many different hands in the files now and everyone can see what everyone is doing. We think by building the platform from the ground up for the affiliated agents and then having them come on board after we did that set us up for success.
C. We onboard affiliated agents with dotloop. All our affiliated agent information is now hosted within dotloop. When we bring on a new affiliated agent, there’s of course a stack of paperwork they need to complete. All of those forms have been built out and templated in dotloop so whenever we affiliate a new agent, they are introduced to dotloop within the first few of days of being with the company. They can complete all the new hire paperwork via dotloop now.
5. What would you say to others interested in dotloop?
CENTURY 21®, the CENTURY 21 logo, CENTURY 21 Business BenefitsSM and the CENTURY 21 Business Benefits Logo are service marks owned by Century 21 Real Estate LLC and used with permission. Century 21 Real Estate LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each office is independently owned and operated. All products and services are provided by the applicable service provider described herein. Neither Century 21 Real Estate LLC nor any of its respective franchisees or affiliated companies is providing any product or service in connection with the product or service described herein. Not all products and services are available in all states. Century 21 Real Estate LLC and its affiliates may receive compensation or other benefits, including goods and services, provided in connection with this promotion. Each affiliated sales associate and broker is responsible for complying with any consumer disclosure laws or regulations arising from participation in this program.