How to Deliver a Better Client Experience
dotloop
October 10, 2012 | comments
Realtors interested in success know they have to do everything possible to keep clients happy – but how much is enough?
The truth is, unless clients are very unhappy with the relationship, they probably won’t come out and say that they are dissatisfied. And unfortunately, by the time they mention it, they’re halfway out the door.
To avoid losing clients and keep getting new ones, it’s worth it to go that extra mile in attempting to please them. So how exactly do you do that?
- Be responsive. Remember that any channel you make available is fair game, regardless of your preferences. Whether you give out your email address or phone number, allow for calls or texts – it’s up to you to answer or respond immediately. If you don’t have the time at that moment, send them a quick message that thanks them for their call and lets them know that you will get back to them as soon as you can – and do it.
- Be receptive. Pay attention when your clients make suggestions. Changing your entire outlook to please one client may be overkill, but if you start getting similar requests from multiple clients, it’s time to reevaluate your actions.
- Be resourceful. Doing your best for your clients includes making use of every resource at your disposal. Clients look to you to be the expert, so they assume you know the best way to get them the best home or best sale price possible. Take every physical, mental or technological advantage you can and it will pay off in the end.
When it comes to technology, making sure clients are comfortable with the tools you use is key. Real estate technology such as dotloop not only makes the process easier; it provides a better experience for the client when they can complete all necessary actions in one place.
To learn about the many ways in which dotloop can improve real estate processes at all ends of the spectrum, contact us today.
